Order Cancellations

Cancellations or changes

We all change our mind sometimes. That is part of being human 😋

If you'd like to cancel or change an order, please contact us as soon as you can. We'll do our best to help.

To ensure quick delivery, we start preparing orders for dispatch immediately. Unfortunately this means that we may not be able to cancel or change an order if it has been more than 30 minutes since the order was placed. You can of course always return your item(s) to us.

Returns

If for any reason you'd like to return your item(s), please follow our guidance on returns here.

Customers who place bulk orders of a single item on ToyDip.com are subject to a 20% restocking fee for returns or cancellations, with the fee deducted from the refund amount.